FAQ

Yes. VivoSleep is a registered Dutch company trading online as vivosleep.com. You can reach the team at vivosupport@vivosleep.com. Every order is covered by a 30-day money-back guarantee, and payment is processed by Shopify's secure checkout.

No. VivoSleep is a wellness and bedding brand for consumers. They do not diagnose, treat, cure or prevent any disease, nor are they medical devices. Before using any of these products, check with a doctor or other medical professional. They can diagnose sleep, breathing, neck, or circulation problems.

They come recommended for healthy adults who wish to help promote normal sleep and recovery patterns. That encompasses anyone looking to promote breathing through the nose, alleviate daily tension in their neck, or simply improve their bedding. They are not intended for children and not intended as a substitute for medical treatment.

Select a product, pick any variant like size or color, and proceed to add it to your cart. Open the cart and keep on unloading. Enter Delivery Address and Payment Information and confirm. An order confirmation email will be sent to you within minutes. If it doesn't show up, check your spam folder.

VivoSleep offers iDEAL, Visa, Mastercard, Maestro, American Express, Bancontact, Discover, Diners Club, PayPal, Apple Pay, Google Pay and Shop Pay payment options. The checkout will only display checkout modes that are available for your delivery address; options may vary across countries. All payments are accepted via the secure checkout of Shopify.

VivoSleep shows prices in the currency you select in your country. The supported currencies are EUR, GBP, USD, CAD, AUD, NZD, CHF, SGD, HKD, JPY, KRW, MYR, ILS, and AED. To change, click the country selector in the header. Your bank may also charge a conversion or foreign transaction fee.

You can email vivosupport@vivosleep.com as soon as possible with your order number. After you place an order, it cannot be cancelled, however it can be returned within 30 days of the purchase date due to our guarantee.

Yes. Promotional pricing and bundles can be displayed on the product and collection pages, depending on their availability during the promotion. Discount codes can be entered in the discount code box at checkout before payment is made. Codes are not applicable once the order is confirmed and should be added before the payment is finalized.

The shipping page mentions 3-5 days in Europe and 5-10 days outside Europe. Product pages indicate delivery times of 3 to 5 business days to Europe and the USA and 4 to 6 or 4 to 7 business days otherwise.

An email with a tracking link will be sent to you once your parcel has left our warehouse. Another option is to create a Track Order page at vivosleep.com/tools/track. The first scan will take up to 24 hours and contact with support regarding a missing update should be made after a day.

You can send an email to vivosupport@vivosleep.com and include your order number and we will look into it with the carrier. If it is damaged or defective, please send us a picture and we will send you a replacement or refund and cover the shipping.

Magnetic nose strips ship in plastic-free packaging.

If you purchase a product that you no longer wish to have, you can return it within 30 days of receipt for a full refund. To begin, contact vivosupport@vivosleep.com with your order number, and we will provide you with instructions to return and the return address. We will process your refund for the original payment method once we receive the item.

Please send an e-mail to vivosupport@vivosleep.com stating your order #, what you are returning, and the reason. We respond within 1 business day with a return address and instructions. Pack securely, put your order number on the inside of the pack, and hold on to any proof of postage until you are told, in writing, that your refund has been accepted.

Once you return the item and it is verified, refunds will be provided in the same manner as payment was received. Depending on the provider, your bank or card issuer might take a few extra days to reflect the credit.

If exchanges are allowed, please email vivosupport@vivosleep.com with your order number and desired variant. If they are not, the easiest is to send the product back and then order again the size or color desired.

Yes. If you are an EU consumer buying online, you have a statutory right to withdraw from your purchase within 14 days of delivery, subject to the legal exceptions for sealed hygiene products. VivoSleep's 30-day guarantee is offered in addition to that right and does not replace it.

All products are not right for all. Conditions under which it should not be used are specified for each item in the sections above and in the instructions that accompany your order. If you are pregnant, diagnosed with a medical condition, on regular medication, or have an implanted device, consult a healthcare professional before using.

Always consult the midwife/doctor before using the massage gun or the neck traction device. Nasal congestion is another symptom of pregnancy that can make the use of mouth tape inappropriate. Personal medical advice is more reliable than general product advice, as individual circumstances vary.

Stop using it. If the skin is affected by tape or strips, wash the affected area with mild soap and water and remove the product. Stop immediately and seek medical attention if pain, dizziness, numbness or breathlessness develops. Thereafter, write to vivosupport@vivosleep.com to arrange for a return or refund.